If you have added lots of new keywords to your profiles, you may accidentally cause hits to be assigned to the wrong profile. This is because of conflicts in your keywords lists.
To remove conflicts from your profiles:
Go to the Profiles dock by clicking the Profiles tab at the top of the screen.
Click the Troubleshoot profiles link to open the Troubleshoot Profiles dialog
This dialog will scan your profiles for conflicts such as:
Exact duplicates Same includes keyword in two different profiles.
Partial duplicates Part of an includes keyword is in two different profiles.
Overriding excludes An excludes keyword that will mean any hits matched by an includes keyword will be excluded from the profile.
Superfluous include/excludes Part of a keyword is duplicated in a profile's includes or excludes keywords.
Once it has finished scanning, it will display a list of conflicts. You can choose how to resolve each one.
To do this:
Select the conflict
Click on the Resolve button to launch the Resolve dialog for that conflict
Choose the appropriate way to resolve the conflict